Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting a return

To start a return, contact us at macaonghaisfarm@gmail.com. Approved returns must be sent to:

10307 Goodson Road
Middleton, ID 83644

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Buyers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. If we provide a return shipping label for a standard return, the label cost will be deducted from your refund.

You can always contact us with return questions at macaonghaisfarm@gmail.com.

Shipping and gift wrapping

Original shipping charges and gift-wrapping fees are non-refundable. For eligible returns, refunds cover the returned merchandise only, less any applicable return-label cost.

If your item arrives defective, damaged, or incorrect, please contact us so we can resolve the issue and arrange return shipping at our expense.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Original shipping charges, gift-wrapping fees, and any applicable return-label cost will not be included in your refund.

Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at macaonghaisfarm@gmail.com.